Returns & Exchanges

Full Priced items

Is your order not quite right? Have you chosen the wrong size, product or changed your mind on the colour you want?

You can return your purchased items within 14 days of receiving your order. All items returned MUST be unused/unworn and be in their original, undamaged packaging with ADESSA tags attached.

There are multiple return options to choose from:

1. You can choose to exchange your items for another product.
2. Return your item for a 110% online store credit on one exchange only or
3. A refund to your original payment method

Return shipping costs are the responsibility of the customer.

Sale Items

You can return your purchased items within 14 days of receiving your order. All items returned MUST be unused/unworn and be in their original, undamaged packaging with ADESSA tags attached.

Any discounted items will not be accepted for a REFUND, but an online store credit of the value of the product will be offered.

Return shipping costs are the responsibility of the customer.

Faulty Item

Please email an image of the faulty product, along with your Proof of Purchase to info@chikala.com.au for further review.